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12.10.2004, Demandware, Inc. in Boston Trusts its CRM Solution to ClientHouseE-commerce meets CRM - ClientHouse supports US e-commerce provider with CRM strategy and implementation.
Demandware, Inc, a Boston-based provider of e-commerce platforms, trusted the development of its customer-oriented business processes to ClientHouse. The business processes were developed in conjunction with the Demandware management team in September and a suitable CRM system was selected. The business processes will now be implemented in Demandware’s system, and will include:
- Uniform contact management
- A special lead qualification process
- Campaign management for exhibitions, cold calls, and cross selling
- Sales and technical support for partner integration
- ERP functionality
- Real-time analysis in the form of a Management Dashboard
Stephan Schambach, CEO of Demandware, explains:
As a provider of on-demand services it was particularly important to me that we had a working CRM strategy for our potential leads and customers right from the beginning. With ClientHouse we found a partner that has a strong CRM vision. ClientHouse has an effective process model with which to effectively introduce CRM to an organization. Today, I can always access important performance indicators and react promptly, thanks to the real-time analysis functionality that ClientHouse implemented for us.
About Demandware, Inc.:
Boston-based Demandware, Inc provides a complete on-demand e-commerce platform that couples the flexibility, functionality, and integrability of expensive high-end solutions with the cost efficiency of on-demand hosting, resulting in an accessible and professional e-commerce solution for medium-sized businesses.
Boston-based Demandware, Inc provides a complete on-demand e-commerce platform that couples the flexibility, functionality, and integrability of expensive high-end solutions with the cost efficiency of on-demand hosting, resulting in an accessible and professional e-commerce solution for medium-sized businesses.
About ClientHouse:
ClientHouse is a consulting firm for Customer Relationship Management (CRM), with a focus on management consulting, process optimization and technology advice. ClientHouse supports national as well as international companies with the implementation and optimization of customer management and customer loyalty strategies in the field of marketing, sales and service. In order to provide an effective response to customer requirements ClientHouse uses the latest technologies of leading vendors.
ClientHouse is a consulting firm for Customer Relationship Management (CRM), with a focus on management consulting, process optimization and technology advice. ClientHouse supports national as well as international companies with the implementation and optimization of customer management and customer loyalty strategies in the field of marketing, sales and service. In order to provide an effective response to customer requirements ClientHouse uses the latest technologies of leading vendors.
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