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16.05.2006, Successful CRM Rollout at KomrowskiClienthouse successfully completed the pilot phase in a CRM implementation with EKC Machinery & Plants GmbH. Since the end of April customer-facing employees in Germany (Hamburg headquarter), Iran and Vietnam are using a unique, customized CRM solution from salesforce.com. Branch offices in Korea, Indonesia and China will be integrated in the worldwide Komrowski CRM approach within the next months.
EKC Machinery & Plants, a subsidiary of the Komrowski Group was founded in 2001. They provide complete industrial solutions including the supply of machinery and plants and securing their availability for proper production afterwards.
Following milestones were crucial for the successful project completion:
- Requirement analysis workshop with Komrowski decion makers
- Detailed technical specification
- Implementation of Komrowski's specific CRM areas:
- Contact and Activity Management
- Salesforce automation
- Partner Management
- Reports and Analysis
- Onsite employee training
- Provision of a user guide for the customized Komrowski CRM solution
Robert Rings, Commercial Director EKC Machinery & Plants GmbH:
“We are very pleased with the services ClientHouse has provided to us. Within a short time, we received a flexible solution, tailored to our needs. It allowed us to easily manage the communication between our customers, employees and suppliers - both from our headquarters in Hamburg as well as other branches abroad. The salesforce.com on-demand solution is the right platform for the long run. It gives us the necessary flexibility for future enhancements – not only in terms of additional users, but also in terms of new functionalities.”
Bernd Lacher, Project Manager ClientHouse GmbH:
“We are pleased with the successful completion of the pilot phase at Komrowski. User acceptance was very important to ensure a successful CRM implementation. During the project, we focused on adjusting the solution to the specific requirements, starting a step-by-step rollout at different office locations and provide a professional training for the employees."
About Komrowski:
The Komwrowski Group, a family-run company now being managed by the 3rd/4th generation, was founded in 1912. The traditional business areas of trade and shipment have expanded in the last decades with new areas, such as industrial goods.
The Komwrowski Group, a family-run company now being managed by the 3rd/4th generation, was founded in 1912. The traditional business areas of trade and shipment have expanded in the last decades with new areas, such as industrial goods.
About ClientHouse
ClientHouse is a consulting firm for Customer Relationship Management (CRM), with a focus on management consulting, process optimization and technology advice. ClientHouse supports national as well as international companies with the implementation and optimization of customer management and customer loyalty strategies in the field of marketing, sales and service. In order to provide an effective response to customer requirements ClientHouse uses the latest technologies of leading vendors.
ClientHouse is a consulting firm for Customer Relationship Management (CRM), with a focus on management consulting, process optimization and technology advice. ClientHouse supports national as well as international companies with the implementation and optimization of customer management and customer loyalty strategies in the field of marketing, sales and service. In order to provide an effective response to customer requirements ClientHouse uses the latest technologies of leading vendors.
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