Deutsch
ERP
Bring together what belongs together - Integration of CRM and ERP Systems.
There is no clear demarcation between CRM and ERP and for this reason both approaches coming closer together. Some software vendors still provide middle-sized business solutions that seamlessly integrate CRM and ERP functionalities.
The classical CRM is concentrated on customer oriented business processes while the traditional ERP focuses on optimizing internal business processes.
Objectives
- Standardized updating of product and price information
- Providing of ERP functionalities inside CRM, e.g. revenue data
- A fast and transparency order handling process
- Transparency in accountancy and dunning
- Efficiency and cost reduction with ongoing business processes
ClientHouse Services
- ERP-Need - What business areas or ERP information are required inside CRM? Which ERP processes have to be integrated into the CRM system? What possibilities exist for the integration? Evaluation of the quality of the CRM/ERP integration
Specification – Concrete specification of the CRM - ERP workflow
Implementing – System integration and adoption with the ClientHouse integration frame work
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